DoorDash is down for many —here’s what we know about the major outage

If you’re having problems with Spotify or DoorDash today, you’re not alone — both apps are experiencing issues according to reports from thousands of users.

Interestingly, the problems on both apps appeared to start at around the same time, 9.30am ET / 2.30pm BST. That suggests there could be a connection between the two, though there aren’t currently any reported problems on the likes of AWS.

Right now, there are 2,790 reports of Spotify issues in the US, and a massive 32,000 for DoorDash, with users reporting that they’re being locked out from making orders. You can follow all the latest news for both apps in this liveblog…

A huge spike for both

(Image credit: Downdetector)

Welcome to this liveblog for the issues thousands are experiencing right now on both Doordash and Spotify.

Right now, it isn’t clear what the connection (if any) there is between the two, but we’ll be getting to the bottom of it in this liveblog, and bringing you all of the latest official information.

As you can see, the spikes on both Doordash and Spotify on Downdetector are considerable. Let’s hope they’re both short-lived, unlike the Google Gemini outage we saw last week…

A widespread outage for DoorDash

DoorDash down? Or am I the only one? from r/doordash

This Reddit thread shows that the DoorDash issues are pretty widespread across the US right now, with reports from Tampa to Michigan, and also in Australia too.

It appears to be down for both users and drivers, which is causing widespread worry for those who need their hit of energy drinks and snacks. Most are seeing an error message like “the data couldn’t be read because it’s missing”, and logging out seemingly isn’t helping.

Spotify joins the outage party

Today’s Spotify issues don’t seem to be as widespread as those on DoorDash — the app is working fine for me and many here at TechRadar, but there are thousands of reports on Downdetector and social media platforms like X.

Many are experiencing the classic “something went wrong” message when trying to play tracks that haven’t been saved for offline listening, while others are seeing “Spotify can’t play this right now” or “That didn’t work right” messages.

It’s definitely intriguing that both the Spotify and DoorDash issues seemingly started simultaneously, but so far there’s been no confirmed cloud connection between the two.

DoorDash confirms a problem

Well, that’s a slight relief at least — DoorDash has just officially confirmed that it’s experiencing issues, which explains the thousands of reports we’re seeing across the US and Australia.

There’s no real explanation in the post on X (above) about what’s causing the outage, but DoorDash promises it’s “working urgently to resolve it”.

Lots of questions for DoorDash

(Image credit: DoorDash)

This is the problem facing most DoorDash users and drivers right now — they can’t log into their accounts, which is leaving many stranded mid-order.

As many have asked in response to the DoorDash post on X, this raises many questions — most urgently, what happens to orders that are already en route? This necessarily a major problem if the Dasher driver already has the address, but that’s not the case for everyone.

Unfortunately, you won’t be able to cancel the order or request a refund while the app’s down, but drivers can call this number for assistance: ​​855-431-0459.

Spotify is “aware of the situation”

(Image credit: Downdetector)

Unlike DoorDash, there’s been no confirmation of a Spotify outage on X via the SpotifyStatus account on X, although this thread has started on the Spotify forums.

On there, an official moderator says “we’re receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well”.

It adds that “the relevant teams are aware of this situation and working on a fix”, so that’s promising news — and the reports appear to be dropping slightly on Downdetector (above).

Could AWS or Cloudflare be the problem?

There are no official AWS (Amazon Web Services) issues reported today on Amazon’s dashboard, so that seemingly isn’t the cause of today’s problems on both DoorDash and Spotify. Similarly, Cloudflare only has a reported issue with its Workers AI platform.

However, DoorDash and Spotify are known to use AWS for some of their cloud infrastructure — and both AWS and Cloudflare have experienced small spikes on Downdetector today. Still, those may simply be the knock-on effect of today’s other outages, so there’s still no single official cause for the DoorDash and Spotify problems (or a connection between the two).

Spotify is “all clear now”

(Image credit: Downdetector)

Is Spotify fixed? It’s looking that way, according to Downdetector — the reports of issues have fallen as quickly as they started just under two hours ago.

And now Spotify has confirmed on X that it should be “all clear now”. If you have any more issues, you can check out the Community thread — but according to a few users on there, the problems now seem to be resolved. Phew.

Things are also now looking up for DoorDash too…

No official DoorDash fix — but it’s back for many

(Image credit: Downdetector)

DoorDash hasn’t yet given us an update since its last post on X, where it confirmed an “issue affecting our platform”, but Downdetector suggests it’s well on the way to being fixed.

The reports have plummeted to just over 4,000, down from their peak of just over 35,000, and many on social media are expressing their relief that the app is working for them again. Let’s hope that continues…

Source: Latest from TechRadar US in Internet News